Delete your Knox Go account and data
Knox Go (in.knoxlearning.go) — published by Knox Learning Academy LLP
If you use the Knox Go mobile app, you can ask us to delete your account and the personal data associated with it. This page explains how to make that request, what gets deleted, and what we are required to keep.
How to request deletion
- Send an email to info@knoxlearning.in from the email address registered on your Knox Go account.
- Use the subject line Account deletion request — Knox Go.
- Include your full name and your student or staff ID so we can identify the correct account.
- State whether you want your entire account deleted, or only specific data deleted while keeping your account active.
You may also call us on 9288110034 during office hours and we will guide you through the request.
We will confirm receipt of your request within REVIEW: e.g. 3 working days and complete the deletion within REVIEW: e.g. 30 days.
What is deleted
| Data | What happens |
|---|---|
| Name, email address, phone number, postal address, date of birth | Deleted |
| Blood group and other profile details | Deleted |
| Login credentials and session tokens | Deleted |
| Push notification token | Deleted |
| Messages you sent in doubts and chat | Deleted |
| Photos and documents you uploaded | Deleted |
| Practice, test and game activity | Deleted |
What we keep, and why
Some records cannot be deleted on request because we are required to retain them, or because they belong to the institute's own academic and financial records rather than to your app profile.
| Data | Why it is kept | Retention |
|---|---|---|
| Fee payments, receipts and invoices | Statutory accounting and tax obligations | REVIEW: e.g. 8 years |
| Attendance and examination records | Academic records of the institute | REVIEW: state your period |
Where we are required to retain such records, they are kept only for the purpose stated above and are not used to contact you or to provide the app.